Privacy Policy
Last updated: October 31, 2026
This is a courtesy translation. The Hebrew version is the binding one.
1. Who we are
The chatme website and system ("ChatMe", "we") are operated by Eden Cohen, Licensed Dealer (Osek) No. 208687566, 4 Hanit St., Herzliya. This policy explains what information we collect on the website and in the system, why we collect it, and what your rights are.
2. What information we collect
- Information you provide: name, phone number, email, business name and team size, when you leave your details for a demo or open an account.
- Account information: details of the business's users, permissions, settings and billing details. Credit card details are stored with the payment processor and not with us.
- Technical information: IP address, browser and device type, pages viewed and cookies (see Section 9).
3. Information that businesses upload to the system
Businesses that use ChatMe manage information in it about their customers and leads: contact details, calls and recordings, WhatsApp and email messages, deals and payments. With respect to this information, the business is the database owner, and ChatMe processes it only on the business's behalf and in accordance with its instructions. We do not use this information for our own purposes and we do not sell it.
The business is responsible for having a lawful basis for using the information, including consent to marketing messages, notice of call recording, and honoring "do not contact" requests.
4. Why we use the information
- To schedule a demo and get back to you.
- To provide the service, support it and bill for it.
- To keep the system secure and prevent misuse.
- To improve the website and the system.
- To send updates and marketing content, only if you have consented to this.
- To comply with our obligations under law.
5. Who we share information with
Only with providers that help us deliver the service, and only to the extent necessary: cloud hosting, telephony providers, Meta (for WhatsApp and for the Conversions API, depending on what the business enables), AI call transcription and summary providers, email delivery and payment processing. We will disclose information to authorities only when required by law. We do not sell personal information.
6. Transfer of information abroad
Some of our providers store information on servers outside Israel. Information is transferred in accordance with the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001.
7. Information security
We use encryption for information in transit, server-level separation between businesses, role-based permissions and two-factor authentication. Contact details sent to Meta are hashed with SHA-256 before they are sent. No system is completely secure, and we update our measures on an ongoing basis.
8. How long we keep information
For as long as it is needed for the purpose for which it was collected, or for as long as the law requires. When our engagement with a business ends, its information is deleted or returned to it in accordance with the agreement, within 30 days.
9. Cookies
The website uses essential cookies in order to function and, with your consent, also measurement and marketing cookies (for example, the Meta pixel). You can block cookies in your browser settings. Blocking essential cookies may affect how the website works.
10. Marketing messages
We will send you marketing messages only if you have consented. Every message includes a way to unsubscribe, and you can also contact us at the address in Section 13.
11. Your rights
You may request to review the information about you, correct it or delete it, in accordance with the Privacy Protection Law, 5741-1981. If the information reached us through a business that uses ChatMe, we will forward the request to that business.
12. Changes to this policy
If we change this policy, we will update the date at the top of the page. We will notify customers in advance of any material change.
13. Contact us
For any privacy question: edencohen533@gmail.com, 050-5552309. Privacy protection officer: Eden Cohen.