After every call, ChatMe sends the customer a follow-up that fits what happened on it, by email and WhatsApp: no answer, wants to think, or already bought. And when the customer replies, they go back to their rep.
With a separate email tool, someone who asked the rep to stop will still get the newsletter tomorrow. In ChatMe, the dialer, email and WhatsApp are one system, so the request applies to all of them at once.
The rep clicks "Don't call me" at the end of the call. Here's what happens:
The number comes off every call list, and any callbacks set for it are canceled.
They won't get any mailings, even if they're in a segment scheduled to send.
No marketing messages will be sent to them, including ones already scheduled.
Every active journey stops for them, and they won't enter new ones.
Most leads don't buy on the first call. Instead of dropping off the list, a nurture journey keeps in touch by email and WhatsApp, and when the lead responds, they go back to the rep.
Every message in the journey fills in the details from the CRM on its own, and what the customer replies moves them down the right branch.
Hi Avi,
As you discussed with Dana, here are the details of the annual plan in one place. If it suits you, Dana will be happy to call you back.
Email and WhatsApp in the first few minutes, until the rep calls.
Offer details and follow-up, until they decide.
After a few unanswered attempts, the lead keeps getting content.
A reminder, FAQs and testimonials until they decide.
Onboarding, how-to instructions, and later an offer for another product.
A customer who hasn't bought in a few months gets an offer to come back.
Email marketing is a campaign you build and send to a list, like a newsletter or a promotion. A customer journey goes out on its own to each lead, based on what happened in their sale. Both count toward the same email allowance.
A regular email tool knows who signed up and who bought on the website. ChatMe also knows the call outcome, the lead's status and whether they replied on WhatsApp, so the journey responds to the sale itself.
They come off the call lists, are removed from the email list and from WhatsApp, and every active journey stops for them. Messages that were already scheduled won't be sent either.
You set up a journey for a specific case, for example "no answer 3 times". The lead gets a series of messages by email and WhatsApp, and when they reply, they go back to their rep's call queue.
In a 20-minute demo, we'll build one journey together on your process: what happens after "I need to think about it", how to nurture a lead who didn't answer, and what the customer gets after buying.